Enterprise Command

Support Resolution Center

Track client issues, internal tickets, response queues, escalation status, and service recovery actions.

Open Tickets
38
Urgent
4
Avg Resolve
6h 22m
Resolved (7d)
74
SLA Breaches
3
CSAT
92%
Pipeline

Ticket Status Funnel

01
New38
today
02
In Review26
68%
03
Escalated9
24%
04
Contacted18
47%
05
Resolved74
7d
System Health

Support Performance

LIVE
88%
First Response SLA
79%
Resolution SLA
92%
CSAT
Matrix

Priority Matrix

High Impact / Low Effort
Vehicle no-show
Website form bug
High Impact / High Effort
PPE delivery delay
Low Impact / Low Effort
Invoice query
Login issue
Low Impact / High Effort
Contract clarification
← EffortImpact ↑
Demand

Department Ticket Distribution

Booking Issue
12
Procurement
9
Vessel Coordination
6
Recruitment
7
Website Request
5
Billing
4
Timeline

Resolution Timeline — Today

08:15
TK-7821 opened
09:30
Escalated to fleet
11:00
Recovery dispatched
13:20
TK-7817 resolved
15:10
CSAT survey sent
Risk Monitor

Urgent Ticket Alerts

TK-7821 — Vehicle no-show MMA
SLA countdown: 18m
High
TK-7815 — Website form failure
Affecting intake
High
TK-7820 — PPE delivery delayed
NLNG awaiting
Medium

All Tickets

IDIssueCategoryPriorityAssigneeSLA LeftStatus
TK-7821Vehicle no-show at MMABooking IssueUrgentFunmi Okeke0h 42mOpen
TK-7820PPE delivery delayedProcurement IssueHighOlumide Ade3h 10mIn Review
TK-7819Login issue — admin portalGeneral SupportMediumIT Desk5h 22mOpen
TK-7818Charter contract clarificationVessel CoordinationMediumTunde Bala8h 05mContacted
TK-7817Candidate documentationRecruitment Follow-upLowNgozi Eze—Resolved
TK-7816Invoice queryBillingLowAccounts—Resolved
TK-7815Website form not submittingWebsite RequestHighIT Desk1h 18mOpen